Contact us: (091) 553194

Áras Chois Fharraige, Pairc,

An Spidéal, Co na Gaillimhe




Complaints procedure 


We welcome all feedback on Áras Chois Fharraige. All contact is treated in the strictest confidence. You many bring any complaints or suggestions to the attention of the nurse in charge, or directly to the provider at any time. There is also a complaints/suggestions box at reception, where anonymous complaints or suggestions can be made. 


Any complaints impacting on resident care are investigated by an independent external investigator.  This is to ensure that any complaint, is impartially and confidentially examined. The identity and confidentiality of any complainant will be treated with the utmost regard. 

Below is some feedback from residents about the Áras 


"It is a house full of warmth, fun, understanding, security and sheer goodness. I just love living here," 
- resident quoted in HIQA report 

After a fall at home and a short stay in hospital, I decided that it was time to move into our local nursing home in Spiddal. I lived alone and was becoming increasingly worried about being on my own. Being from the Gaeltacht, Irish is my native language and I knew that this would be facilitated in the nursing home. 
From day one everybody has been so friendly and helpful and have made me feel very welcome. I can get up when I like, do whatever I like to do, eat what I like and go to bed when I like. We’re treated like royalty! Our opinion and input is valued,"
- Jude Connelly, quoted from the Irish Independent, Excellence in Care supplement 

“I feel very safe and well cared for and I know that should I wish for anything, I need only ask.” 
- resident from 2014 client satisfaction survey.

​“Accommodation first class – staff caring, agreeable and friendly,” 
- resident, quoted from HIQA report.

"No problems. I am always happy here and have been for years. I always depend on you for everything,"
- resident from 2014 client satisfaction survey.

"Very happy here since the first day I came in,"
- resident from 2014 client satisfaction survey.

"We find no fault with the level of care provided … visitors remark on the cleanliness ... Staff are very
friendly and I feel secure and well cared for here," 
- resident from 2014 client satisfaction survey.

Feedback


We welcome feedback from residents and visitors to help us improve service.

A Resident & Relatives' survey is carried out each year. In response to the question "Overall, how satisfied are you with this nursing home?" 100% of respondents have reported that they are either very satisfied or satisfied, in the surveys from 2017, 2016, 2015 and 2014. 


Residents & Relative surveys:

2016          2015       2014


An annual employee survey is also carried out:

2015          2014


We also use the HappyOrNot computer satisfaction system. A Comments book is also available at reception. We welcome all feedback.