Resident feedback

We welcome feedback from residents and visitors to help us improve service. 

A Resident & Relatives’ survey is carried out each year. In response to the question “Overall, how satisfied are you with this nursing home?” 100% of respondents have reported that they are either very satisfied or satisfied, in the surveys from 2017, 2016, 2015 and 2014. 

Residents & Relative surveys:

2016          2015       2014

An annual employee survey is also carried out:

2015          2014

We also use the HappyOrNot computer satisfaction system. The people who provide the HappyOrNot kiosk at reception tell us that the score achieved by the Áras over the past five years for satisfaction is only matched by one other residential centre worldwide. Thank you to everyone for giving us such positive feedback; it really means so much to us all.

Comments book is also available at reception. We welcome all feedback.

 

Feedback

“blessed to have found the Áras”
We were blessed to have found the Áras when Ruth required the upmost care… The responsiveness of the nursing staff and the personal care given to Ruth was truly admirable.

“professional caring and respectful”
As a nurse myself I was impressed with the care provided to your residents… your professional, caring and respectful manner meant so much to us all.

“nursing care was out of this world”​
I really don’t know where to start, as words are not enough to thank you… the level of nursing care was out of this world… I hope that you are proud of the magical place that you have created and that you will be rewarded in the future.

“love, attention, gentleness”
I was immensely struck on so many different occasions by the love, attention, gentleness and care which you showed… May you be rewarded a hundredfold.

“nursed back to good health”
Granny was nursed back to good health many, many times because of your nursing care thank you… Míle, Míle Buiochas

“professional, caring and respectful”
As a nurse myself I was impressed with the care provided to your residents. I am well aware of the difficulty in providing such high quality care… clearly demonstrates the high standards you are attaining… your professional, caring and respectful manner meant so much to us all…”

“We’re treated like royalty. Our opinion and input is valued”
From day one everybody has been so friendly and helpful and have made me feel very welcome. I can get up when I like, do whatever I like to do, eat what I like and go to bed when I like. We’re treated like royalty! Our opinion and input is valued.
– Jude Connelly, quoted from the Irish Independent, Excellence in Care supplement 

“Love, attention and gentleness”
I was immensely struck on so many different occasions by the love, attention, gentleness and care which you showed [mother]… You were her family for the last several years and during that time I was never left in any doubt regarding the exquisite care and love she experienced. I am most grateful. May you be rewarded a hundredfold.”​

“Blessed to have found the Áras”
We were blessed to have found the Áras when Ruth required the upmost care. Blessed is not a word we use lightly, but with Ruth’s condition she needed, not just around the clock care, but all the facilities you provided.
Each staff member we encountered over an eight month period were so professional and had that added touch of nature which is exceptional to find… Ruth was always treated with dignity, understanding, compassion and gentleness. The communication of Ruth’s condition and care-plan was always fully explained by your team in liaison with Dr. Sinead O’Beirne. The responsiveness of the nursing staff and the personal care given to Ruth was truly admirable.

“Míle buíochas arís”
Thar mo cheann agus thar ceann mo chlainne, is mian liom mo bhuíochas a ghabháil libh as ucht an cúram… Go méadaí Dia bhur stór agus míle buíochas arís.

“Wonderful, loving and caring staff”

To all the wonderful loving and caring staff of Aras Chois Fhairraige. Thank you all so much for taking such wonderful care of my dear sweet dad. We shall remain eternally grateful to you all. You will forever hold a special place in our hearts.

“Visitors and family are welcome at all times” 
Thank you and the staff for all the help and support to Dad and the family over the past five years. Aras Chois Fharraige has become “home” for dad. He has a great relationship with staff and residents. He participates in card games, bingo and music sessions. He liaises with Lazlo on the garden. Staff are very kind to him. The atmosphere in Aras Chois Fharraige is excellent. Visitors and family are welcome at all times and have the freedom of the building. Any concerns in relation to dad are discussed with us. You have also been very good at facilitating visits to the dentist when no family member is available to take him.

“Compassion, respect and kindness”
Living so far away from my mother, I have great peace of mind knowing she is treated with such compassion respect and kindness (a home away from home) my mother’s own words. Thanking you all.

“Care and kindness”
To Matron Pat and all the staff at the Aras. Many thanks for the care and kindness you gave to my father. It’s such a comfort to know that he is in such a beautiful home. 

“Professionalism and empathy”

​I want to say a big thank you for the wonderful care you take of Dad. Your professionalism and empathy make it easier for me to leave him knowing he is so well cared for.

“Highest quality care”
Many thanks to all the wonderful staff at Aras Cois Fharraige. My father loves being with you all. His care is of the highest quality and the kindness and respect you show him will always be so appreciated. I live in Boston so it is very difficult when I have to leave him but just knowing the wonderful care he is receiving makes it a little easier to say goodbye. I am and will always be so very grateful to all of you. 

“Homely, friendly atmosphere created by you in the Áras is wonderful”
Thank you for always making us feel so welcome each and every time we visited, the homely, friendly atmosphere created by you in the Aras is wonderful.

“kindness and compassion”
Granny was nursed back to good health many, many times because of your nursing care, thanks you… Thanks you for all the cups of coffee, drinks and meals and care and attention shown to granny thank you. To the catering staff thanks for all the lovely meals that she enjoyed. To the provider, thank you for the really lovely facility, beautiful surroundings, garden, decorations (especially at Christmas and occasions) which make it a really lovely home for the residents… Thank you for all your kindness and compassion shown to us as a family. Míle, Míle Buiochas.